We accept the following payment methods for your convenience:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Bank Transfer
• Cash Payment (at the ferry terminal)
• Online Payment via our secure booking system

After completing your booking, you will receive a confirmation email with your ticket details. Please present this confirmation (printed or digital) at the ferry terminal on the day of departure.

We understand that plans can change. Our cancellation policy is as follows:

• More than 48 hours before departure: Full refund (minus processing fees)
• 24-48 hours before departure: 50% refund
• Less than 24 hours before departure: No refund available
• No-show: No refund available

To request a cancellation, please contact us via email at kontakt@komanilake-explore.com or call us at +355 69 84 55 220.

In case of severe weather conditions or other circumstances beyond our control that prevent the ferry from operating safely, we will:

• Offer a full refund for the affected trip
• Provide the option to reschedule to another available date
• Notify you as soon as possible via email and/or phone

If you need to modify your booking (change date, add passengers, etc.), please contact us at least 24 hours before your scheduled departure. Modifications are subject to availability and may incur additional charges.

For any questions regarding payments, refunds, or our policies, please don't hesitate to contact us:

• Email: kontakt@komanilake-explore.com
• Phone: +355 69 84 55 220 / +355 69 84 55 221
• Hours: Daily 07:00 - 20:00